Privacy Policy
1. Introduction
At Sycle, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share information about you when you use our mobile application, website, and services.
2. Information We Collect
We collect information in the following ways:
Information you provide to us:
- Account information: name, email address, phone number, and password
- Profile information: profile photo, location, preferences
- Payment information: payment card details, bank account information
- Bicycle information: photos, descriptions, prices of bicycles you list
- Transaction information: records of purchases, sales, and payments
- Communications: messages you send to us or other users through our platform
Information we collect automatically:
- Device information: hardware model, operating system, unique device identifiers
- Log information: search queries, IP address, browser type, pages visited
- Location information: GPS, WiFi, and mobile network information
- Usage information: how you interact with our service
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send transaction-related communications
- Verify user identities and prevent fraud
- Match buyers with appropriate bicycle listings
- Send service-related notifications
- Respond to your comments, questions, and customer service requests
- Develop new products and services
- Monitor and analyze trends, usage, and activities
- Personalize your experience
4. How We Share Your Information
We may share your information in the following situations:
- With other users as necessary for transactions (e.g., sharing contact information between buyers and sellers)
- With third-party service providers who perform services on our behalf
- In response to legal process or when required by law
- To protect the rights, property, or safety of Sycle, our users, or the public
- In connection with a merger, sale of company assets, financing, or acquisition
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Choices
You have several choices regarding your information:
- Account Information: You can update your account information through your account settings
- Communications Preferences: You can opt out of receiving promotional emails by following the instructions in those emails
- Location Information: You can prevent us from collecting location information by adjusting your device settings
- Cookies: You can manage your preferences for cookies through your browser settings
7. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
8. Children's Privacy
Our service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected the personal information of a child under 16, we will take steps to delete the information as soon as possible.
9. Changes to This Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, provide you with additional notice.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@sycle.com.
Last Updated: May 15, 2025